Tech Support

📨 Multichannel Customer Support

Our team manages daily interactions with your customers across:

• Email Support – Fast, professional, and brand-friendly responses for pre-sale and post-sale queries.
• Phone Support – Inbound & outbound support for high-value customers or escalated cases.
• Chat Support – Real-time responses through integrated systems like Shopify chat, Facebook Messenger, etc.
• Helpdesk Ticketing – Using tools like Freshdesk, Zoho Desk, or your custom CRM.

We’re trained in marketplace etiquette, brand tone of voice, and category-specific issue resolution.

🔄 RMA (Returns & Replacements) Management

Returns are inevitable — but poor RMA processes can cost you customers and platform penalties. We manage:

• Return requests & approvals
• Replacement processing
• Partial refunds, store credits, or full refunds
• Documentation and logistics coordination
• Amazon FBA return tracking
• Newegg & Walmart return label creation

All with complete tracking and resolution closure.

💬 Review & Feedback Management

Your reputation matters. We handle customer sentiment carefully to boost positive reviews and reduce negative ones.

• Review response & conflict resolution
• Feedback removal requests (Amazon, eBay, Walmart)
• Follow-up sequences for feedback solicitation
• Report abusive or policy-violating reviews
• Shopify & Google Review management

We use legitimate, policy-aligned strategies to maintain trust and platform compliance.

🚚 Carrier & Logistics Handling

Delivery issues? We’ve got it covered.

• Missing/lost package claims
• Late delivery compensation
• Carrier coordination (UPS, FedEx, USPS, Canada Post, etc.)
• Proof of delivery & shipment investigations
• Address change requests before shipment
• Amazon’s partnered shipping service issues

Our team works closely with shipping providers and marketplaces to make sure customers get what they ordered — on time.

⚠️ Platform-Specific Escalation Handling

We’re not just generalists — we specialize in handling the platform-specific challenges that can hurt your seller metrics. Here’s how we help across different marketplaces:

✅ Amazon

• A-to-Z Guarantee Claims handling and appeals
• Order Defect Rate (ODR) monitoring and control
• Chargeback investigations
• Negative feedback removal (where eligible)
• FBA reconciliation and stranded inventory recovery
• Customer communication through Buyer-Seller Messaging

🛍️ Walmart

• Order cancellation handling and performance appeals
• Late delivery defect support
• Walmart Trust & Safety case management
• Returnless refund setup
• Customer complaint triaging

🛒 eBay

• Resolution Center case handling
• INAD (Item Not As Described) issue resolution
• Seller performance protection
• eBay Feedback disputes and seller protection policies

💻 Newegg & BestBuy

• RMA case filing
• Delivery or DOA (dead-on-arrival) item claims
• Return exception handling
• Direct end-customer tech support for electronics

🛍️ Shopify

• Custom return policy management
• Manual refunds & exchanges
• Third-party logistics coordination
• Integration with helpdesk, shipping, and email marketing tools

📈 Support Reporting & Insights

We don’t just solve tickets — we track, improve, and optimize.

• Weekly & monthly support reports
• Response time analysis
• Common issue categorization
• Escalation trend detection
• CSAT (Customer Satisfaction) tracking

Why Zyberspace for E-Commerce Support?

• 🎧 Trained agents with marketplace-specific knowledge
• 🕐 24/7 or time-zone aligned support options
• 🧠 Conflict resolution specialists
• 🤝 Transparent communication with your team
• 🛡️ Reputation and metric protection focus
• 💼 Scalable support — from startups to high-volume sellers

Give your customers the service they expect — and the support your brand deserves.
📞 Let’s talk about building your dedicated customer service team today.